Frequently Asked Questions (FAQ)
Welcome to Theydude Store! We are here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
What types of shoes do you offer?
We offer a wide range of footwear including All White Styles, Animal Print, Athletic & Sneakers, Black & White Styles, Block Heels, Boat Shoes, Casual Shoes, Classic Running, Clogs & Mules, Comfort Shoes, Court Sneakers, Cross Training Shoes, Dress Sandals, Dress Shoes, and Fashion Sneakers.
Are your shoes comfortable?
Yes, we prioritize comfort in all our footwear. Many of our shoes are designed with comfort features to ensure a pleasant wearing experience.
Do you have shoes for special occasions?
Absolutely! We offer a variety of dress shoes and sandals perfect for weddings, parties, and other formal events.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
How long does it take to process my order?
Orders are typically processed within 1-2 business days.
Do you ship internationally?
Yes, we ship worldwide except to Asia and some remote areas due to logistical constraints.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Returns & Exchanges
What is your return policy?
You have 15 days from the date of receipt to return or exchange your shoes, provided they are in their original condition and packaging.
How do I initiate a return or exchange?
Please contact our customer support team at [email protected] for assistance with returns or exchanges.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
How do I update my account information?
You can update your account information by logging into your account on our website.
Customer Support
How can I contact customer support?
You can reach us at [email protected] for any questions or concerns.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.
Thank you for choosing Theydude Store. We are committed to providing you with a seamless shopping experience. If you have any further questions, please don’t hesitate to contact us!